Yet another Walmart technology fail
This is not a consumer oriented website. But I think this issue rises to the level of importance that it warrants inclusion here. I featured Lindey Glenn in a post on McDonald's earlier this year. Here she returns with a video on digital pricing in a Walmart retail store.
I have become a Glenn fan and she does excellent work in a usually entertaining fashion.
My question is: Is Walmart acting out of malice for its customers or incompetence. And I mean, hey, it's Walmart. And Walmart's deployment of technology. So almost assuredly, it is incompetence.
But this is what I walked alway from this video with: In regard to digital pricing in any retail environment, whether the motivation is malice, purposeful deceit, or incompetence, the point is, do not trust it.
Even if the store does everything above board, say for example, they only change prices once a day, at midnight, the potential for abuse is high. And further, we all know that retail businesses lust for the dynamic pricing precedent set by airlines and Uber.
Take a date and time stamped photo of the digital price display tag (ESL, Electronic Shelf Label) of any important purchase. And as in this video, do not put up with any bullshit.
Take a date and time stamped photo of the digital price display tag (ESL, Electronic Shelf Label) of any important purchase. And as in this video, do not put up with any bullshit.